A while back I wrote a post about a new company called One World Connects. They had come up with a new Social Media Game that you can play in person via a coin sized medallion called a meridian that can be traded between 2 people and then tracked on their website as it travels across the globe. One of the highlights of these meridians is the ability to create a custom engraving of up to eight letters thus giving you the ability to send a piece of yourself off with each trade.
I was hoping to receive my meridian before Podcamp Ohio so I could begin the connecting and trading process. Unfortunately, that plan met with great disappointment as my custom engraved meridian failed to arrive before my departure Friday morning to pick up Jacob Burke from the bus station in Ann Arbor and begin are journey to Columbus.
Imagine my thrill and disappointment when I arrived home Sunday afternoon following Podcamp Ohio to discover a package in my mailbox containing my meridian. I was immediately disappointed that my meridian had not arrived before my trip given the fact that I had ordered it over a month prior to my trip.
So there I was agitated at the late arrival of my meridian, and the fact that receiving it 1 day after the event was like a kick in the teeth. Then I opened the package to find not only the meridian I had ordered, but a 2nd pre-engraved meridian as well, along with a letter from the owner of One World Connects. The letter basically apologized for the delay in shipping, thanked me for my order, and told me all about their rebranding and plans for the company in the near future.
In the 2 minutes it took for me to read the letter I went from being upset with the delay of the meridian to being totally content. All it took was a personalized letter, and the fact that someone took the time to explain, apologize, and try to make it right. I wish more companies handled themselves in this fashion. A upsetting situation was turned around all because someone took the time and effort to make things right.
So I now have an extra meridian that I have decided to give away on the Falling Flat podcast. If your interested in Social Media and would like to try a new and unique way to play a game and meet new people listen to this weeks episode and find out how to win.
